Privacy & Cookies

1. Protecting and respecting your privacy.

Any personal data you provide to us is processed by us but protected by us.

Personal data refers to: 

Information about you by filling in forms on our site or by corresponding with us by the Contact Us page on our website, e-mail, our social channels or by phone. This also includes information you provide when you register to use our site, subscribe to our service, search for a product, place an order on our site, participate in social media functions on our site, enter a competition, promotion or survey, or when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number, credit card information, and photograph/s.

2. Information we collect about you. 

When you visit we may automatically collect the following information:

a.)Your Internet protocol (IP) address, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;

b.)information about your visit, such as URL clickstreams to our site (including date and time); products you viewed or searched for on our site; your browsing page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page, when you open and read our email marketing campaigns

    We use information held about you in the following ways:

    a.) to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us.

    b.) we will use Shopify's marketing service provider to send email marketing to you with information about goods or services we feel may interest you.

    As an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a sale.

    If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this via subscribing on our website to receive our newsletters. If you do not want us to use your data in this way,you can unsubscribe from our newsletter. 



    c.) we will analyse our analytics and from there, which means we do look at our customer's browsing habits and footprints made on our website to explore ways to improve our website to ensure that content is presented in the most effective manner for yo as part of our efforts to keep our site informative, to improve or add on products, goods and services based on our customer's interest in the type of goods they visit or click frequently on our website. 

    3. Cookies

    Our website uses cookies. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site.

    We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another.

    You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

    Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. 

    Disclosure of your information

    We may share your information with selected third parties:

    a.) if we are under a legal or law abiding duty to disclose or share your personal data in order to comply with any legal, criminal investigation or suspected fraud obligation or to protect the rights, property, or safety of Decorate Lane, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

    Your personal data

    By submitting your personal data, you agree to this transfer, storing or processing. Decorate Lane will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

    All information you provide to us is stored on our secure servers managed by Shopify.  Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

    Changes to our privacy policy

    We do update our privacy policy so do check back if you want to update yourself to our website policies.