REFUNDS & EXCHANGES
We do not have a refund or exchange policy unless they are defective upon receiving them.
However, your satisfaction is key, so should you be sent a defective item not by purpose, and would like to return the goods for a refund or an exchange, do drop us an email at info@decoratelane.com within 7 days from the date you receive the goods, and we will come up with the best possible solution to ensure you're satisfied and pleased.
In such a case, where the item is defective, goods must be sent back within 7 days of receiving the items. Customers are required to pay for return shipping and the order remains the customers responsibility until we receive it back - we therefore suggest you use a tracked postage service with insurance.
Please also bear in mind before you consider the goods as defective and returning them for an exchange or refund that:
a.) many of the goods are handmade or dyed, often using organic, raw and natural materials therefore they are of a delicate nature and may vary slightly between each piece, hence no piece will look the same. If this is the issue of your intended return, we will decline the return.
b.) fabrics of the goods are done by eye, and telltale signs of the human hand, even imperfections, are part of the ineffable humanity and beauty of the craft. If this is the issue of your intended return, we will decline the return.
You have 7 working days after the day on which you receive your goods to return them only if they are defective upon receiving them. Otherwise, we do not do refunds or exchanges.
We may make a deduction from your refund for any loss in the value of the goods supplied if the loss is the result of unnecessary handling by you (for example damage or stains that were not documented to us by a photograph when you informed us that good/s were defective).
